DELIVERY & RETURNS

Free shipping on all orders.

Your order will be dispatched either the same day or the next day and is expected to be delivered within 2 to 5 working days.

Any delivery dates suggested are estimates only, and we are not liable for any losses caused by late delivery or non-delivery. 

RETURNS

Shop with Confidence

All we ask is that you return the product to us, and as soon as we receive it, as long as its unused and in its original packing, we’ll process your refund right away. Your satisfaction is our priority.

All items which have been used or worn cannot be refunded or exchanged for hygiene reasons.

Processing times

For all unused products, you can return any bedding product within 14 days of receiving it. We will endeavour to process your return on the day we receive your parcel however under some circumstances this could take up to 14 days. When the return is processed you will receive an email confirming your refund. It will usually take 5 days from receipt of the email for your account to be credited however some payment providers and payment types can take up to 14 days to credit your account. For further details about our refund policy please refer to our Terms & Conditions.

How can I cancel an order?

Email us at hello@thelushliving.co.uk to cancel your purchase within an hour of the order placed. We will do our best to accommodate your requests, where possible beyond the first 60 minutes window.

What should I do if I receive the wrong product?

If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@thelushliving.co.uk and we’ll be sure to get you the right product you ordered!

For any other questions relates to the delivery and returns, please contact us at hello@thelushliving.co.uk.

Returns address: 42 Filmer Road, LU4 9BX, Luton